Terms and Conditions Best Rates Guarantee
- Our Best Rate Guarantee applies to confirmed bookings made only on shama.com
- All claims must be made within 24-hours of the reservation through our Quick Claim Form
The following conditions must apply:
- Same period of stay
- Same room and/or bed type
- Same booking conditions, cancellation and amendment policies
- Instant confirmation – on request bookings do not qualify
The Best Rate Guarantee does not apply to unpublished rates, such as:
- Membership programs websites
- Private sales
- Corporate discounts
- Negotiated prices
- Group prices
- Rewards programs
- Prices obtained through an auction or similar process
- Bundled packages
- Promo code offers
- On request bookings
- A room price that includes benefits such as food and beverage items, spa items and/or other benefits bundled together is considered a package. Packages prices can only be claimed if the rate found on other websites offers the exact same inclusions at a lower price.
- A small price difference of 0.5% or less of the total booking value due to currency conversions is not eligible for our Best Rate Guarantee claim. The comparison must also be shown in the hotel’s local currency.
- We have the right and discretion to determine the validity of any claim and that it meets all Terms, Conditions, and requirements to process a Best Rate Guarantee claim
- We reserve the right to amend, revise, supplement, suspend or discontinue our Best Rate Guarantee at any time.